Veer Support Center

<p dir="ltr" id="isPasted">If you need to make any changes to your shipment please email us at <a href="mailto:veervalet@shipplay.com" id="isPasted">veervalet@shipplay.com</a>, or call <span style="text-decoration:none;">or text&#xA0;</span>our dedicated support team at&#xA0;<a href="tel:855-566-2085" target="_blank">(855) 566-2085</a>.</p>

If you need to make any changes to your shipment please email us at veervalet@shipplay.com, or call or text our dedicated support team at (855) 566-2085.

How do I make a change to my Veer Valet shipment?

Veer Valet

Booking

What is Veer Valet?

How does Veer Valet work?

What can I send using Veer Valet?

Are there restrictions on what I can ship?

Is Veer Valet US only?

Can I ship a different bag or my own box?

Why not just take my gear to FedEx and have them ship it?

How do I contact Veer Valet?

What if I’m staying at multiple locations during my trip?

How do I book my Veer Valet shipment?

How far in advance should I schedule my Veer Valet shipment?

Can I upgrade for faster delivery or higher insurance?

What if I need to cancel or change my Veer Valet reservation?

Does Veer Valet pick up my shipment?

Do I have to be home when my gear is picked up or delivered?

How do I prepare for a Veer Valet pickup?

Do I need to weigh my Veer Valet Travel Bag before shipping?

Do I need to label the Veer Valet Travel Bag myself?

Pickup

How do I prepare for a Veer Valet delivery?

How do I track my Veer Valet shipment?

How long does Veer Valet delivery take?

What happens if my Veer Valet shipment is delayed?

How is my gear protected during shipment?

What if the Veer Valet Travel Bag is damaged in transit?

What if I forget to include something?

Delivery

What size is the Veer Valet Travel Bag?

What can I fit inside the Veer Valet Travel Bag?

Can all Veer items be placed in a Veer Valet Travel Bag?

Does the Veer Valet Travel Bag roll or have handles for easy transport?

Can I buy extra Travel Bags?

How should I pack my gear in the Veer Valet Travel Bag?

What if I can't fit everything I want to take in the Veer Valet Travel Bag?

Can I put a lock on the Veer Valet Travel Bag?

Can I check the Veer Valet Travel Bag as luggage on airlines?

What happens if I ship more than 75 lbs in a Veer Valet Travel Bag?

Is the Veer Valet Travel Bag waterproof or weather-resistant?

Can I keep the Veer Valet Travel Bag after the trip?

Travel Bag

What is a Veer Valet Token?

How much does a Veer Valet Token cost?

What’s included in the price of a Token?

Do I buy my Tokens at the same time I book my Veer Valet shipment?

How do I use my Veer Valet Token?

Is round-trip shipping included with the purchase of a Veer Valet Token?

Can I use multiple Veer Valet Tokens for one trip?

Can I use Veer Valet for Canada to Canada shipments?

Are Veer Valet Tokens refundable or transferable?

Do Veer Valet Tokens expire?

Token

USA Shipping

USA Returns

Canada Shipping

International Shipping

International Returns

Order Verification Process

Shipping & Returns

How do I remove spots from my Cruiser or Switchback?

How to Use Beach Wheels with Any Cruiser

What’s included in the price of a Veer Valet Token?

Can I use my existing Cruiser vs Cruiser XL accessories?

What is the weight limit when using the Switchback Seat on the Cruiser?

What Infant Car Seats are compatible with my Cruiser?

What is the height of the Cruiser handle bar?

Can I buy Veer Cruisers and Accessories on Ebay?

Is the Veer Cruiser available on Amazon?

Can I use my Veer Cruiser at Disney?

How should I clean my Cruiser after beach use?

Can I jog or run with the Veer Cruiser?

How much height is between the seat and the top of the Retractable Canopy?

Can 2 canopies be used on the Cruiser?

Can multiple infant car seats be used in the Cruiser at the same time?

Can I purchase replacement parts for my Cruiser?

How do I clean my Veer Cruiser?

Where can I store the Snack and Drink tray when it is not in use?

How do I attach the rear basket?

How do I attach the Retractable Canopy?

How do I attach an Infant Car Seat Adapter?

Can I remove the foot well tray?

Is the Veer Cruiser easy to travel with?

How can my infant ride in the Veer Cruiser?

Can I use my Veer Cruiser in the snow?

Where are Veer Cruisers manufactured?

Do any accessories come with the Veer Cruiser?

Will the Cruiser's tires need to be filled with air?

Do you offer different colors of side walls?

Do you make a toddler seat?

Do you make an insect shield?

Can the Veer Cruiser be used for in home sleeping?

Can my child lay flat in the Veer Cruiser?

Does the Veer Cruiser offer sun protection?

How much does the Veer Cruiser weigh?

Can the Veer Cruiser fit in my car?

Does the Veer Cruiser fold?

Do the seats have safety restraints?

Does the Veer Cruiser have real seats?

What ages can ride in the Veer Cruiser?

Is the Veer Cruiser safe?

My Retractable Canopy Won't Stay On My Cruiser

I have twin infants.  Can the Cruiser accommodate them?

What can the Travel Bag for Cruiser carry?

Can I exceed the weight capacity of the Cruiser?

Can Cruiser accommodate triplets?

Can coolers fit in the Folding Storage Basket?

Can I use my Veer Cruiser on the beach?

I need help installing my custom Cruiser Sidewall?

My Infant Car Seat is stuck on our adapter.

Is the nap system a real bassinet?

How many cup holders can I attach to my Cruiser?

Will a Switchback Seat attach to my Cruiser?

Hanging items from Cruiser Handlebar

Do I need to tighten my handle?

Can Cruiser be taken off road?

The Tabs on my Cargo Net Won't Stay In Place

Can I use Cruiser or Cruiser XL accessories with Cruiser City and Cruiser City XL?

Should I choose All-Terrain Cruiser or Cruiser City?

Can my Cruiser City pull?

Why are Beach Wheels designed for pull mode only?

How do I know if my Beach Wheels are properly inflated?

How should I clean my Beach Wheels after each use?

How to Clean Cruiser Swivel Wheels

Cruiser

Can you recline the Switchback Seat when it's connected to the &Chill camp seat adapter?

Can the Infant Soft Insert be used on the Cruiser seat too or is it only compatible with the Switchback Seat?

Do you have to remove the Switchback Seat in order for the &Roll or &Jog to fold down?

Can I use my Switch&Roll or Switch&Jog at Disney?

Does the Switchback Seat recline to full lay flat? Or close to full lay flat?

Is there any way to have attached a Switchback Seat AND still have both Cruiser seats available?

How does the Switchback Seat connect to the Cruiser?

Can the Switchback Seat be used on the Cruiser with an infant car seat as well?

Can you recline the Switchback Seat when it's connected to the Cruiser?

Does the Switchback Seat have the capability  to be forward or rear facing?

What accessories are compatible to use with the &Roll or &Jog?

What accessories are compatible to use with the Switchback Seat?

How do I clean my Switchback?

Can I fold my &Roll frame with car seat adapters attached?

How old should my baby be before they are able to sit in the Switchback seat in the upright position?

Do you offer replacement parts for my Switchback System?

How do I know if the Switchback Seat and &Bike adapter will fit my bike?

Do I need an adapter to attach an infant car seat to the &Roll or &Jog frames?

Can I attach the Bassinet to the &Jog frame?

Can I add a second child on the &Jog frame?

At what age can I jog with my child with the &Jog frame?

Can I jog with an infant car seat on the &Jog frame?

Do I need to inflate/pump the tires of the &Jog frame?

How do I adjust the handlebar height on the &Roll or &Jog frames?

How do I recline the Switchback Seat?

Can I jog with the Switchback Seat in reclined position on the &Jog frame?

What is the handbrake on the &Jog frame used for?

When do I need to use the wrist strap on the &Jog frame?

When do I need to use the adjustable suspension?

What infant car seats can I use with my &Roll or &Jog frames?

Can I use my Cruiser Basket with the &Roll or &Jog frames?

Can I use my Cruiser Canopy with the Switchback Seat?

Can I run with the &Roll frame?

How do I travel with Switchback?

What adapters do I need for multiple children on my &Roll or &Jog frame?

Will the &Roll or &Jog frame fold with the Switchback Seat attached?

Will the &Roll and &Jog frames fold with the rear brakes locked?

How do I remove the shoulder harness strap on the Switchback Seat?

How do I fold the &Roll frame?

What is the weight limit for the Switchback?

Is the Switchback all-terrain like the Cruiser?

Can multiple infant car seats be used on the &Roll or &Jog frame at the same time?

What is Switchback?

Tuning the Deceleration Brake on &Jog

Do I need to replace a flat tire with a new wheel?

Is it normal for the Switchback Seat and Infant Car Seat to have movement when attached to the &Roll and &Jog?

How do I make a change to my Veer Valet shipment?Updated 2 days ago