Veer Support Center

Veer&#x2019;s Scout AI is available 24/7 to help with product questions, order tracking, gear comparisons and more.To start a chat with Scout on desktop, look for the chat icon in the top site header. On mobile, open the hamburger menu on the top right, scroll down and tap Live Chat (next to the chat icon). Alternatively, scroll to the bottom of any page and look in the lower-right corner for &quot;Live Chat&quot; next to the chat icon under the Contact Us section.To exit the chat, simply click or tap the &#x201C;X&#x201D; in the top right corner of the chat window.

Veer’s Scout AI is available 24/7 to help with product questions, order tracking, gear comparisons and more. To start a chat with Scout on desktop, look for the chat icon in the top site header. On mobile, open the hamburger menu on the top right, sc

Where can I find the Live Chat on goveer.com?

USA Shipping

USA Returns

Canada Shipping

International Shipping

International Returns

Order Verification Process

Shipping & Returns

What is Veer Valet?

How does Veer Valet work?

What can I send using Veer Valet?

Are there restrictions on what I can ship?

Is Veer Valet US only?

Can I ship a different bag or my own box?

Why not just take my gear to FedEx and have them ship it?

How do I contact Veer Valet?

Why do I need Veer Valet—can't I gate check my stroller for free?

How do I book my Veer Valet shipment?

What if I’m staying at multiple locations during my trip?

Where can I get pricing for an international trip or outside the contiguous United States?

How far in advance should I schedule my Veer Valet shipment?

Can I upgrade for faster delivery or higher insurance?

How do I make a change to my Veer Valet shipment?

What if I need to cancel or change my Veer Valet reservation?

Can Veer Valet ship to APO addresses?

Booking

Does Veer Valet pick up my shipment?

Do I have to be home when my gear is picked up or delivered?

How do I prepare for a Veer Valet pickup?

Do I need to weigh my Veer Valet Travel Bag before shipping?

Do I need to label the Veer Valet Travel Bag myself?

Where can I drop off my Veer Valet Travel Bag?

What are my pickup and drop-off options with Veer Valet?

Pickup

How do I prepare for a Veer Valet delivery?

How do I track my Veer Valet shipment?

How long does Veer Valet delivery take?

What happens if my Veer Valet shipment is delayed?

How is my gear protected during shipment?

What if the Veer Valet Travel Bag is damaged in transit?

What if I forget to include something?

What if my Veer Valet shipment arrives before I do?

Delivery

What size is the Veer Valet Travel Bag?

What can I fit inside the Veer Valet Travel Bag?

Can all Veer items be placed in a Veer Valet Travel Bag?

Does the Veer Valet Travel Bag roll or have handles for easy transport?

Can I buy extra Travel Bags?

How should I pack my gear in the Veer Valet Travel Bag?

What if I can't fit everything I want to take in the Veer Valet Travel Bag?

Can I put a lock on the Veer Valet Travel Bag?

Can I check the Veer Valet Travel Bag as luggage on airlines?

What happens if I ship more than 75 lbs in a Veer Valet Travel Bag?

Is the Veer Valet Travel Bag waterproof or weather-resistant?

Can I keep the Veer Valet Travel Bag after the trip?

Travel Bag

What is a Veer Valet Token?

How much does a Veer Valet Token cost?

What’s included in the price of a Token?

Do I buy my Tokens at the same time I book my Veer Valet shipment?

How do I use my Veer Valet Token?

Is round-trip shipping included with the purchase of a Veer Valet Token?

Can I use multiple Veer Valet Tokens for one trip?

Can I use Veer Valet for Canada to Canada shipments?

Are Veer Valet Tokens refundable or transferable?

Do Veer Valet Tokens expire?

Token

Veer Valet

How do I remove spots from my Cruiser or Switchback?

What’s included in the price of a Veer Valet Token?

Is Veer still JPMA certified?

Can I use my existing Cruiser vs Cruiser XL accessories?

What is the weight limit when using the Switchback Seat on the Cruiser?

What Infant Car Seats are compatible with my Cruiser?

What is the height of the Cruiser handle bar?

Can I buy Veer Cruisers and Accessories on Ebay?

Is the Veer Cruiser available on Amazon?

Can I use my Veer Cruiser at Disney?

How should I clean my Cruiser after beach use?

Can I jog or run with the Veer Cruiser?

How much height is between the seat and the top of the Retractable Canopy?

Can 2 canopies be used on the Cruiser?

Can multiple infant car seats be used in the Cruiser at the same time?

Can I purchase replacement parts for my Cruiser?

How do I clean my Veer Cruiser?

Where can I store the Snack and Drink tray when it is not in use?

How do I attach the rear basket?

How do I attach the Retractable Canopy?

How do I attach an Infant Car Seat Adapter?

Can I remove the foot well tray?

Is the Veer Cruiser easy to travel with?

How can my infant ride in the Veer Cruiser?

Can I use my Veer Cruiser in the snow?

Where are Veer Cruisers manufactured?

Do any accessories come with the Veer Cruiser?

Will the Cruiser's tires need to be filled with air?

Do you offer different colors of side walls?

Do you make a toddler seat?

Do you make an insect shield?

Can the Veer Cruiser be used for in home sleeping?

Can my child lay flat in the Veer Cruiser?

Does the Veer Cruiser offer sun protection?

How much does the Veer Cruiser weigh?

Can the Veer Cruiser fit in my car?

Does the Veer Cruiser fold?

Do the seats have safety restraints?

Does the Veer Cruiser have real seats?

What ages can ride in the Veer Cruiser?

Is the Veer Cruiser safe?

My Retractable Canopy Won't Stay On My Cruiser

I have twin infants.  Can the Cruiser accommodate them?

What can the Travel Bag for Cruiser carry?

Can I exceed the weight capacity of the Cruiser?

Can Cruiser accommodate triplets?

Can coolers fit in the Folding Storage Basket?

Can I use my Veer Cruiser on the beach?

I need help installing my custom Cruiser Sidewall?

My Infant Car Seat is stuck on our adapter.

Is the Nap System a real bassinet?

How many cup holders can I attach to my Cruiser?

Will a Switchback Seat attach to my Cruiser?

Hanging items from Cruiser Handlebar

Do I need to tighten my handle?

Can Cruiser be taken off road?

The Tabs on my Cargo Net Won't Stay In Place

Can I use Cruiser or Cruiser XL accessories with Cruiser City and Cruiser City XL?

Should I choose All-Terrain Cruiser or Cruiser City?

Can my Cruiser City pull?

Why are Beach Wheels designed for pull mode only?

How do I know if my Beach Wheels are properly inflated?

How should I clean my Beach Wheels after each use?

How to Clean Cruiser Swivel Wheels

How to Use Beach Wheels with Any Cruiser

Why are Beach Wheels designed for pull mode only? copy

Why are my Beach Wheels misshapen?

What's the best way to store Beach Wheels?

Are the All-Terrain and Cruiser City baskets cross-compatible?

Do I need a different basket for a 2-seat Cruiser vs a 4-seat Cruiser XL?

Can I fold my Cruiser with the basket still attached?

Is the Retractable Canopy compatible with both Cruiser Sizes?

Is the Retractable Canopy compatible with both the All-Terrain Cruiser and Cruiser City?

How many canopies can I attach to my Cruiser?

Can I attach an infant car seat and still fully extend the Retractable Canopy?

Which Veer accessories are compatible with the Retractable Canopy for Cruiser?

How do I attach the Retractable Canopy to my Cruiser?

Can I fold my Cruiser with the Retractable Canopy attached?

Does the adapter work for all Cruiser models?

Can I use more than one car seat on the Cruiser at the same time?

Can the adapter stay on when the Cruiser is folded?

Can I use the Infant Car Seat Adapter for Cruiser for the &Roll or &Jog?

Can I buy new wheels to convert my All-Terrain Cruiser into a Cruiser City?

Which Veer accessories are compatible with Cruiser Rack?

Is Cruiser Rack only for Veer Beach Chairs?

Which Veer accessories are compatible with Sunshade?

How easy is it to install Sunshade for Cruiser?

How do I adjust the height of Sunshade?

What's the best way to clean Sunshade?

Is Seat Pad easy to install?

What's the best way to clean Seat Pads?

Are College Sidewalls hose washable?

How long will it take to receive my College Sidewalls?

Can I cancel my College Sidewall Kit order after placing it?

Can I return my College Sidewall Kit?

Cruiser

Can you recline the Switchback Seat when it's connected to the &Chill camp seat adapter?

Can the Infant Soft Insert be used on the Cruiser seat too or is it only compatible with the Switchback Seat?

Can the &Roll or &Jog fold with a Switchback Seat attached?

Can I use my Switch&Roll or Switch&Jog at Disney?

Does the Switchback Seat recline to full lay flat? Or close to full lay flat?

Is there any way to have attached a Switchback Seat AND still have both Cruiser seats available?

How does the Switchback Seat connect to the Cruiser?

Can the Switchback Seat be used on the Cruiser with an infant car seat as well?

Can you recline the Switchback Seat when it's connected to the Cruiser?

Does the Switchback Seat have the capability  to be forward or rear facing?

What accessories are compatible to use with the &Roll or &Jog?

What accessories are compatible to use with the Switchback Seat?

How do I clean my Switchback?

Can I fold my &Roll frame with car seat adapters attached?

How old should my baby be before they are able to sit in the Switchback seat in the upright position?

Where can I find the Live Chat on goveer.com?Updated 2 hours ago